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MSS – Network Security Engineers (Tier 1.5 and Tier 2)

The MSS (Managed Security Services) organization supports firewalls, proxy appliances, VPN appliances, IDS/IPS and other security devices of AT&T Legacy customers. Our home base of operations is in Raleigh, North Carolina where there are roughly 90 staff across all Tiers of MSS support. The Global MSS teams are based in and Brno, Czech Republic and Bangalore, India with a total of 35 staff and growing. The MSS Global team customer base is made up primarily of US and EMEA based customers who have no contractual restrictions requiring US only support, at present we have approximately 400 customers but that too is growing.

Tier 1.5 candidates:
are LAN/WAN engineers who have 1 - 2 years of experience and a small amount of firewall exposure or are simply looking to change to a firewall/security profile and have the desire to learn on the job.

Tier 2 candidates:
are LAN/WAN experts (3 – 5 years) who also have 2 - 3 years of direct experience supporting firewalls (CheckPoint, Cisco, Juniper) and are looking to focus exclusively on firewall/security and grow a career towards Tier 3 firewall/security support.

JOB Description – Senior Windows System Administrator

Responsibilities:
Installation, configuration, and integration services and support for Windows 2003/2008 customer hosting environments. Includes Hardware, Operating System, monitoring tools and Applications.
Provide specialized installation and pre-production support to AT&T Hosting and Application Services client base and internal support organizations/partners within AT&T as needed for hosting products and services including; HTTP Services, Cluster technologies, Server and application security, J2EE (Websphere, Weblogic), RDBMS (SQL Server, Oracle), VMWare (ESX, VC, Vms), Server administration and management, and application configuration and administration.
Responsibility for coordinating and leading application and service certification/testing projects for products and services designed to grow the AT&T hosting offer. This includes testing and documentation review to ensure validity of service for provisioning and supportability.
Support to Operational Readiness Testing team on an as-needed for system validation and Hand-over-into-production (HOIP)

Mandatory Skills:
• Fluent in English, both written and verbal
• B.S. in related field or equivalent experience (skill set and/or time in field)
• Posses and demonstrate solid and proficient Windows server administration skills with an emphasis on multi-server environments
• Experience with implementing and managing multi-server application environments utilizing Windows 2003/2008. ADS, Optical Media, VM Creation/image loading.
• Advanced skills in the deployment, management and configuration of Windows 2003 and Windows 2008 Server Operating System environments.
• 2-4 years experience implementing and supporting web based applications and services with emphasis on robust multi-server windows environments
• Advanced Windows 2008 Server administration skills (incl. IIS, Active Directory, Security) – Microsoft Certification Preferred.

• Thorough knowledge of RAID and server clustering concepts
• Thorough understanding of the TCP/IP protocol and common implementations, including DNS, SMTP, SNMP, and HTTP
• Experience in comprehending, drafting and maintaining technical documentation
• It is essential that candidates be able to work both independently and as part of a team, possess strong organizational, written, and verbal skills, think creatively and exhibit strong troubleshooting skills

Ova je ispostavlja se u Bratislavi a ne Brnu.

Information Management Mngr,

This operation will have a key role in taking care of the AT&T employees that we support.
Responsibilities
• Provides day-to-day management of a Tier I, II & III help desk operation providing support for internal, domestic US AT&T employees with their smart phone and smart pad issues
• Provide management support for the team including technical, personnel, payroll and training of payroll and non-payroll workers on the team
• Supervises the management of ticket and ACD queues and staffing of those queues
• Participates in performance appraisal and employee development duties
• Coordinates service and technical resolution with other AT&T teams providing support of the handheld device infrastructure.
Requirements
• University degree
• 3- 5 years Technical Management experience
• Technical skills focused on smart phones and their operating systems iOS (iPhones/iPads), Android, Windows Mobile and BlackBerry Exchange Server; experience with Windows XP and Windows 7 would be helpful.
• Understanding of Exchange and email operations would be helpful.
• Understanding of customer support – particularly in a help desk environment is desirable
• Excellent English language skills
• Strong customer service attitude. This operation will have a key role in taking care of the AT&T employees that we support.

Benefits
• 5 weeks of vacation
• Meal vouchers
• Compensation for income loss due to sickness
• Advanced medical program
• Company risk life insurance
• Centre teambuilding events
• Trainings
• Possibility to promote
• Work in international environment
Additional information:
Working hours will match US business hours (7:00 AM to 7:30 PM Eastern Time – Monday through Friday and 8:00 AM – 5:00 PM

AT&T is bringing it all together for our customers, from revolutionary smartphones to next-generation TV services and sophisticated solutions for multi-national businesses. For more than a century, we have consistently provided innovative, reliable, high-quality products and services and excellent customer care. Today, our mission is to connect people with their world, everywhere they live and work, and do it better than anyone else. We're fulfilling this vision by creating new solutions for consumers and businesses and by driving innovation in the communications and entertainment industry.