DevProTalk - Pogledajte određenu poruku - Technical Suppoort Engineer For Web Software Company

srdjevic · 18. 04. 2012.

ActiveCampaign is a leading email marketing provider enabling small businesses to improve their marketing. Providing quick and friendly service is a core objective and key to our success. We are looking for a support engineer to join our team and help with assisting our thousands of users throughout the world.

We are based in the US (Chicago, IL) but we are looking to help support our clients which are spread around the globe in timezones that we currently do not provide support for.

This is a remote position where you could work from home. You would be working closely with the entire team in the US and would be engaged daily with what is going on in terms of development and company direction. We are a fast moving company and looking for someone that would be a good fit for our culture.

What is needed:

The ability to communicate in a professional and easy to understand manner
The ability to turn concerned or upset users into happy users
The ability to remain calm, collective, and friendly even when dealing with difficult situations and/or frustrated users
The ability to efficiently respond to a significant number of emails per day (once you are up to speed you should be handling around 75 emails a day)
A passion for problem solving
Fluent in English
Knowledge and/or experience of web based software and PHP/MySQL would be a plus

Some things your day could consist of:

Helping new users get up and running with our service
Assisting users via email, live chat, and phone
Responding to sales emails
Debugging potential software issues
Working to resolve & fix software issues (along with working with other developers to find solutions)
Conducting live demos of our service
Helping users with email coding questions, email deliverability, etc...
Writing and updating knowledge base articles

Apply:

To apply please email employment@activecampaign.com and let us know why you think you would be a great fit for this position. Please include any past experience with email marketing, email deliverability, and/or web software in general.

18. 04. 2012.	#1
srdjevic profesionalac Professional Datum učlanjenja: 15.06.2005 Lokacija: Chicago IL, USA Poruke: 209 Hvala: 12 12 "Hvala" u 11 poruka	Technical Suppoort Engineer For Web Software Company ActiveCampaign is a leading email marketing provider enabling small businesses to improve their marketing. Providing quick and friendly service is a core objective and key to our success. We are looking for a support engineer to join our team and help with assisting our thousands of users throughout the world. We are based in the US (Chicago, IL) but we are looking to help support our clients which are spread around the globe in timezones that we currently do not provide support for. This is a remote position where you could work from home. You would be working closely with the entire team in the US and would be engaged daily with what is going on in terms of development and company direction. We are a fast moving company and looking for someone that would be a good fit for our culture. What is needed: The ability to communicate in a professional and easy to understand manner The ability to turn concerned or upset users into happy users The ability to remain calm, collective, and friendly even when dealing with difficult situations and/or frustrated users The ability to efficiently respond to a significant number of emails per day (once you are up to speed you should be handling around 75 emails a day) A passion for problem solving Fluent in English Knowledge and/or experience of web based software and PHP/MySQL would be a plus Some things your day could consist of: Helping new users get up and running with our service Assisting users via email, live chat, and phone Responding to sales emails Debugging potential software issues Working to resolve & fix software issues (along with working with other developers to find solutions) Conducting live demos of our service Helping users with email coding questions, email deliverability, etc... Writing and updating knowledge base articles Apply: To apply please email employment@activecampaign.com and let us know why you think you would be a great fit for this position. Please include any past experience with email marketing, email deliverability, and/or web software in general. __________________ ActiveCampaign - Email marketing made simple.